酒店前臺(tái)應(yīng)掌握的知識(shí)

1、酒店前臺(tái)接待英語(yǔ)用語(yǔ)一、預(yù)訂服務(wù)Goodmning.ThisisRoomreservation.MayIhelpyou早上好，客房預(yù)訂處，我能為您做什么？Whatkindofroomwouldyouliketoreserve您想訂哪種類型的房間Asingleroomadoubleroom要單人間還是雙人房間？Fwhichdatesdoyouwanttobooktherooms您想訂哪幾天的房間呢？Whattimewillyoubearr

2、iving您將在何時(shí)到達(dá)？MayIknowyourname您能告訴我您的名字嗎？Howlongwillyoubestaying您將要住多久？I’dliketoconfirmyourreservation.我要確認(rèn)一下您的預(yù)訂。I’llchecktheroomavailability.我查查客房預(yù)訂情況。YoushouldpayadepositofUS$1000befeh.您應(yīng)預(yù)期付1000美元的定金。Thereisa10percentd

3、iscount.10%的折扣。二、接待服務(wù)Whatkindofroomwouldyoubeprefer您要什么樣的房間？Haveyougotabooking您預(yù)訂了嗎？Asingleroomadoubleroom要單人間還是雙人房間？Adoubleroomcosts368Yuanpernight.雙人房的房?jī)r(jià)是每晚368元。Breakfastisalsoincluded.早餐也包括在內(nèi)。MayIseeyourpasspt我能看一下您的護(hù)

4、照嗎？Couldyoufillinthisfmplease請(qǐng)您填一下這張登記表好嗎？Thisisyourroomcardroomkey這是您的房卡和房間鑰匙。Couldyousignyournameplease請(qǐng)您簽一下名，好嗎？Ifyouleaveafter6:00p.myou’llhavetopaythefullaccount.晚上六點(diǎn)以后退房按全天收費(fèi)計(jì)算.You’llhavetoregisterindividuallypleas

5、e.請(qǐng)你們分開(kāi)登記。Howwouldyouliketopaysirincashbycreditcard先生，請(qǐng)問(wèn)您是用現(xiàn)金付款還是用信用卡付賬？Ifeelterriblysry.thisisthebusiestseasonallkindsofroomsarefullybooked.非常抱歉，這個(gè)季節(jié)人多，各種房間都訂滿了。Doyouknowwhichunitisresponsiblefthereception您知道您是由哪個(gè)單位負(fù)責(zé)接待

6、的嗎？Couldyoukeepyourroomkeyuntilyoucheckout請(qǐng)您在住宿期間自己保管鑰匙，直到結(jié)帳離開(kāi)。三、收銀服務(wù)Hereisyourbill.It’s2000Yuaninall.這是您的賬單。總共2000元。Howwouldyouliketopaysirincashbycreditcard先生，請(qǐng)問(wèn)您是用現(xiàn)金付款還是用信用卡付賬？Pleasecheckitsignhere.請(qǐng)核對(duì)一下，在這里簽個(gè)字。Iwillw

7、riteoutareceiptfyou.我給您開(kāi)一張收據(jù)。MayIcheckthedetailsfyouplease我能為您核對(duì)賬單上的詳細(xì)內(nèi)容嗎？Doyouhaveanygesfthismning您今天是否掛帳用酒店的服務(wù)We’llhavetogeyou$10extra.我們要向您額外收10美元。C:CertainlysirMayIknowyournameyourroomnumberpleaseG:DennisblackRoom110

8、8.C:Allright.HereisyourbillMr.Black.Thetotalis1800Yuan.G:Thefigureseemsright.C:HowwouldyouliketopayMr.BlackincashbycreditcardG:Incash.Hereisthemoney.C:ThankyouMr.Black.JustamomentpleaseI’llwriteoutareceiptfyou.2C:Goodmni

9、ng.CanIhelpyouG:YesI’dliketocheckoutnow.C:CanIhaveyournameroomnumberpleaseG:Johnsmithroom1208.C:MayIhaveyourroomkeypleaseG:Sure.Hereyouare.C:Justamomentplease…..Mr.Smith.Hereisyourbill.WouldyouliketocheckitG:I’msry.What’

10、sthe20YuanfC:That’sfthedrinksyouderedfromyourroom.G:Isee.C:HowwouldyouliketomakepaymentMr.SmithG:I’dliketopayincash.C:That’llbe2180Yuan.G:Hereyouare.C:Here’syourchangereceiptMr.SmithI’llsendabellmanuptogetyourluggage.G:T

11、hankyou.C:YouarewelcomeGoodbye.三、Reservation1.C:Goodmning.Thisisroomreservation.MayIhelpyouG:YesI’dliketobookaroomplease.C:FineFwhichdate2.G:FOct.1st.3.C:FhowmanynightsG:Twonights.4.C:AsingleroomadoubleroomG:Adoubleroom.

12、5.C:CouldyougivemeyournamepleaseG:Mr.JohnCook.6.C:MayIhaveyourtelephonenumberpleaseG:021810063827.C:WhattimedoyouexpecttoarrivesirG:Atabout6.p.m.8.C:FineMr.JoneCookadoubleroomfOct.1st2nd.G:Thatisright.Goodbye.9.C:Goodbye

13、wearelookingfwardtoseeingyou.10.2.C:Goodmning.Roomreservation.CanIhelpyouG:I’dliketomakeareservation.C:Whenf11.G:FSept.9th.C:FhowlongG:Aboutaweek.12.C:CouldyouholdthelinepleaseI’llcheck….13.Thankyoufwaitingsir.I’mafraido

14、urhotelisfullybookedonthosedays.14.G:That’sallright.15.C:We’reverysrysir.Wehopeyouunderst16.軟飲類和礦泉水SoftDrinkMineralWater可口可樂(lè)CocaCola健怡可樂(lè)DietCoke雪碧Sprite新奇士橙汁Sunkistange湯力水TonicWater干姜水GingerAle巴黎水PerrierWater甘露礦泉水Pierval