個(gè)人金融業(yè)務(wù)考試題網(wǎng)點(diǎn)轉(zhuǎn)型

1、theprincipleofsimplifiedEIAofconstructionprojectsintheregion.Intermsofllinkedtotheimplementationofurbanruralconstructionlincreasedecreasereplacementindicatsfpriityareasproject.gesintotheprojectsofwaterelectricityadminist

2、rativegespreferentialpolicies.Intheareaoftaxationsettledinareasofindustryitsproductioncompanywithin5yearsafterthecompletionoffiscalincentivestoenterprises.Intermsoffinancingintegrationofltaxfinancialotherresourcesconstru

3、ct“Governmentcreditbusinesscredit“creditsystemestablishmentofmarketizationcommercializationmodernizationoftheinvestmentfinancingplatfmeffectiveBankenterprisedockingencouragesprivatecapitalintotheParktoraiseindustrydevelo

4、pmentfund.5optimizetheenvironmentserviceindustries.Tocreate“policylowlsHighlsintegrityofserviceldevelopmentl“asthegoaltooptimizetheareaunderdevelopmentenvironment.Alladministrativelawenfcementdepartmentstoappointafulltim

5、epersonnelstationedinareasdedicatedtocodinatingsolvingproblemsassociatedwithbusinessesinthissect.Whentherearesubstantialissuessectleadersarrangedtopersonallyinterveneinpersoninpersonpushtangibleareabuildingagreenlighteas

6、yline.Tofurtherreducestardizeadministrativeexaminationapprovalitemssimplifyexaminationapprovallinksimproveefficiencyaccdingtothe...Sincetheeducationalpracticeofthemasslineofthepartyhimselfseriouslyintheeducationpractical

7、controlcentral“eightrules“opposing“thefourwinds“practicing“threeSuns“checkthespiritofJiaoYuluideologysolicitopinionsbasedonoutstingproblemscheckedswingcarefulanalysisreflection.Willnowcheckreptisasfollows:firstadherencet

8、othepartyspoliticaldisciplineeightinthecentralprovisionchangethestyleofthebasicsituationof1incompliancewiththepartyspoliticaldisciplines.ConscientiouslyabidebythepartyspoliticaldisciplineabidebytheConstitutiontherulesreg

9、ulationsofthepartyinthepoliticalideologicalmaintainhighlyconsistentwiththeCPCCentralCommitteeontheactionthereisnoviolationofthepartyspoliticaldisciplineproblems.2intheimplementationofthecentralauthitiesoftheeightprovisio

10、ns.Improvingresearchimprovingresearchmethodsbuttherearelessgrassrootsunitsprimaryfirsthaninadequategraspoftheproblemwhichistobestrengthenedinthefuture.Secondconstructionstrictlyinaccdancewiththeprovisionstostreamlineimpr

11、ovethequalityofmeetingsoftheConference.Thirdstreamliningfilebriefscultureinvolvesallaspectsofpropagaideologysometimesduetothepracticalneedsofinventionnotificationsthisareaneedsfurtherstreamlining.Fourarestardvisitsexcept

12、asrequiredtoparticipateintrainingnootheractivity.Fiveistoimprovenewsreptingfpropagawkstrictlyaccdingtotheregulations.Sixisstrictlyyourpresentationpublishedstrictlyaccdingtotheregulations.Sevenisstrictlythriftrequiredtheu

13、seofvehiclesofficespacecpatehospitality.3changethestyle.Propagaideologicalwkofthenewsituationnewrequirementsofthenewtaskshaddonealotoffruitfulwkhasmademanyachievementsbutfurtherclosertothegrassrootsclosetorealityclosetot

14、hemassesalsoinadequateinnovationmustcontinuetoimprove.Secondthe“fourwinds“someoutstingissues1opposefmalism.Onetheyisthathedidntwithlessclosecontact.Theeticalstudyofconsciousnessisnothighenoughsystemperfmanceisnotstrongen

15、oughmepassivelearningactivelearningfewgeneralitieslearnmedelvingintoless.EspeciallybasedonrationalthinkingonmajissuesapplyingtheytoguidethewkdoneisnotgoodenoughnotreallyunderstgraspthespiritessenceofthescientificOutlooko

16、ndevelopmentdidnottrulyachievemasterytoapplytoacertainextentaffectthedevelopmentimplementationofideasinitiatives.Secondwkarrangementslesssupervision.Propagaideologicalwkistheobjectivewhichneedstokeepthecontinuityefftsdep

17、loyedbutstressedinthewktimelesssupervision.Fexamplecolweekendsinthesummertheatricalactivitiescitysquareperfmancesurgingtownshipscommunitiesruralareasshowstheimplementationisinadequateinsufficientculturalaneducationalrole

18、toplay.Thirdbaseenoughmastergrasslessreal.PropagaideologicalwkinthenewsituationofacteristicsregularityofenoughdeepenoughfgrassrootspublicopinionDynamicssurveyfgrassrootstypicallydriveless.Fexampleruralcultureteamactive..

19、.Imnotactivelytaketheinitiativetotakeupthelackofspiritofdaringtoresultinginsomejobhadalotofpowerbutnotangibleresults.Thirdinnovationlackofmotivation.Emancipationdidnotendinnovationdoesnotexist.Inpracticalwknotyourheadpre

20、viouswkexperiencelackofinnovationinitiativesstudyontheacteristicsofpropagaideologicalwkunderthenewsituationthroughgripongrassrootsideologicaltrendschangesarenotdeeptopromotenewinitiativesexplenewmethodsofideologicalcultu

21、ralwkisnotmuchsomelackofrelevancetimeliness.4disciplineloweringhardwkarelacking.Whilewkingenterprisingspiritdown.Norealsolutiontotreatyourselfrightcrectlytreatpasthonstheircomplacencywktoseetheirscesmelesscheckinghisowns

22、htcomingsliketolistentothepraisesatisfiedfaceonlinepromotiontherearetypicallackofhighstardsstrictrequirementstheeffectisreal.Secondharddriveless.Onhard第一章零售業(yè)務(wù)轉(zhuǎn)型與網(wǎng)點(diǎn)服務(wù)精神建設(shè)一、判斷題1零售業(yè)務(wù)具有利潤貢獻(xiàn)度大、資本回報(bào)率高、風(fēng)險(xiǎn)低、抵御經(jīng)濟(jì)周期影響力強(qiáng)的特點(diǎn)。（）2零售業(yè)務(wù)

23、轉(zhuǎn)型工作主要從組織構(gòu)架、渠道轉(zhuǎn)型、業(yè)務(wù)處理、隊(duì)伍建設(shè)、客戶基礎(chǔ)五個(gè)方面實(shí)施。（）3零售業(yè)務(wù)轉(zhuǎn)型的工作目標(biāo)：通過零售業(yè)務(wù)轉(zhuǎn)型，力爭用3年時(shí)間解決零售業(yè)務(wù)邊緣化問題，5年時(shí)間達(dá)到同業(yè)平均水平，10年建成國內(nèi)一流零售銀行。（）4零售業(yè)務(wù)轉(zhuǎn)型的關(guān)鍵是打造一支由網(wǎng)點(diǎn)負(fù)責(zé)人、個(gè)人客戶經(jīng)理、大堂經(jīng)理、個(gè)人理財(cái)顧問、開放式柜臺(tái)柜員等組成的專業(yè)化、職業(yè)化、知識(shí)化的營銷隊(duì)伍。（）5按照“對(duì)公業(yè)務(wù)上收、零售業(yè)務(wù)下沉”的總體思路，整合現(xiàn)有零售業(yè)務(wù)板塊，構(gòu)建一個(gè)

24、設(shè)置合理、運(yùn)轉(zhuǎn)高效、指揮有力的大零售業(yè)務(wù)組織架構(gòu)。這是零售業(yè)務(wù)轉(zhuǎn)型能否取得成功的組織保障。（）6團(tuán)隊(duì)合作，是指網(wǎng)點(diǎn)各崗位人員認(rèn)真履行自身崗位職責(zé)，同時(shí)必須以客戶和網(wǎng)點(diǎn)利益為大局，加強(qiáng)與其他崗位的協(xié)調(diào)與配合，讓客戶感覺到農(nóng)業(yè)銀行是一個(gè)整體。（）7網(wǎng)點(diǎn)服務(wù)精神的內(nèi)涵是：以客為尊，激情創(chuàng)新，團(tuán)隊(duì)合作，合規(guī)經(jīng)營，追求卓越。（）8個(gè)人或團(tuán)隊(duì)每年度持續(xù)表現(xiàn)網(wǎng)點(diǎn)服務(wù)精神并且得到上級(jí)領(lǐng)導(dǎo)肯定，便可獲得卓越服務(wù)的榮譽(yù)。原則上，卓越級(jí)表揚(yáng)面向全體員工，但獲

25、得該榮譽(yù)人數(shù)一般不超過網(wǎng)點(diǎn)員工總數(shù)的15%。（）9第一次巡檢由大堂經(jīng)理在營業(yè)網(wǎng)點(diǎn)剛開門營業(yè)，第一批客戶未到來時(shí)執(zhí)行。（）10神秘人檢查制度，是對(duì)營業(yè)網(wǎng)點(diǎn)服務(wù)情況進(jìn)行暗訪，客觀評(píng)價(jià)網(wǎng)點(diǎn)的服務(wù)水平，加強(qiáng)和改善網(wǎng)點(diǎn)規(guī)范化服務(wù)的制度。神秘人檢查可以分為內(nèi)部神秘人檢查和外部神秘人檢查。（）二、單選題（題型標(biāo)題，小三號(hào)黑體）theprincipleofsimplifiedEIAofconstructionprojectsintheregion.In

26、termsofllinkedtotheimplementationofurbanruralconstructionlincreasedecreasereplacementindicatsfpriityareasproject.gesintotheprojectsofwaterelectricityadministrativegespreferentialpolicies.Intheareaoftaxationsettledinareas

27、ofindustryitsproductioncompanywithin5yearsafterthecompletionoffiscalincentivestoenterprises.Intermsoffinancingintegrationofltaxfinancialotherresourcesconstruct“Governmentcreditbusinesscredit“creditsystemestablishmentofma

28、rketizationcommercializationmodernizationoftheinvestmentfinancingplatfmeffectiveBankenterprisedockingencouragesprivatecapitalintotheParktoraiseindustrydevelopmentfund.5optimizetheenvironmentserviceindustries.Tocreate“pol

29、icylowlsHighlsintegrityofserviceldevelopmentl“asthegoaltooptimizetheareaunderdevelopmentenvironment.Alladministrativelawenfcementdepartmentstoappointafulltimepersonnelstationedinareasdedicatedtocodinatingsolvingproblemsa

30、ssociatedwithbusinessesinthissect.Whentherearesubstantialissuessectleadersarrangedtopersonallyinterveneinpersoninpersonpushtangibleareabuildingagreenlighteasyline.Tofurtherreducestardizeadministrativeexaminationapprovali

31、temssimplifyexaminationapprovallinksimproveefficiencyaccdingtothe...Sincetheeducationalpracticeofthemasslineofthepartyhimselfseriouslyintheeducationpracticalcontrolcentral“eightrules“opposing“thefourwinds“practicing“thre

32、eSuns“checkthespiritofJiaoYuluideologysolicitopinionsbasedonoutstingproblemscheckedswingcarefulanalysisreflection.Willnowcheckreptisasfollows:firstadherencetothepartyspoliticaldisciplineeightinthecentralprovisionchangeth

33、estyleofthebasicsituationof1incompliancewiththepartyspoliticaldisciplines.ConscientiouslyabidebythepartyspoliticaldisciplineabidebytheConstitutiontherulesregulationsofthepartyinthepoliticalideologicalmaintainhighlyconsis

34、tentwiththeCPCCentralCommitteeontheactionthereisnoviolationofthepartyspoliticaldisciplineproblems.2intheimplementationofthecentralauthitiesoftheeightprovisions.Improvingresearchimprovingresearchmethodsbuttherearelessgras

35、srootsunitsprimaryfirsthaninadequategraspoftheproblemwhichistobestrengthenedinthefuture.SecondconstructionstrictlyinaccdancewiththeprovisionstostreamlineimprovethequalityofmeetingsoftheConference.Thirdstreamliningfilebri

36、efscultureinvolvesallaspectsofpropagaideologysometimesduetothepracticalneedsofinventionnotificationsthisareaneedsfurtherstreamlining.Fourarestardvisitsexceptasrequiredtoparticipateintrainingnootheractivity.Fiveistoimprov

37、enewsreptingfpropagawkstrictlyaccdingtotheregulations.Sixisstrictlyyourpresentationpublishedstrictlyaccdingtotheregulations.Sevenisstrictlythriftrequiredtheuseofvehiclesofficespacecpatehospitality.3changethestyle.Propaga

38、ideologicalwkofthenewsituationnewrequirementsofthenewtaskshaddonealotoffruitfulwkhasmademanyachievementsbutfurtherclosertothegrassrootsclosetorealityclosetothemassesalsoinadequateinnovationmustcontinuetoimprove.Secondthe

39、“fourwinds“someoutstingissues1opposefmalism.Onetheyisthathedidntwithlessclosecontact.Theeticalstudyofconsciousnessisnothighenoughsystemperfmanceisnotstrongenoughmepassivelearningactivelearningfewgeneralitieslearnmedelvin

40、gintoless.EspeciallybasedonrationalthinkingonmajissuesapplyingtheytoguidethewkdoneisnotgoodenoughnotreallyunderstgraspthespiritessenceofthescientificOutlookondevelopmentdidnottrulyachievemasterytoapplytoacertainextentaff

41、ectthedevelopmentimplementationofideasinitiatives.Secondwkarrangementslesssupervision.Propagaideologicalwkistheobjectivewhichneedstokeepthecontinuityefftsdeployedbutstressedinthewktimelesssupervision.Fexamplecolweekendsi

42、nthesummertheatricalactivitiescitysquareperfmancesurgingtownshipscommunitiesruralareasshowstheimplementationisinadequateinsufficientculturalaneducationalroletoplay.Thirdbaseenoughmastergrasslessreal.Propagaideologicalwki

43、nthenewsituationofacteristicsregularityofenoughdeepenoughfgrassrootspublicopinionDynamicssurveyfgrassrootstypicallydriveless.Fexampleruralcultureteamactive...Imnotactivelytaketheinitiativetotakeupthelackofspiritofdaringt

44、oresultinginsomejobhadalotofpowerbutnotangibleresults.Thirdinnovationlackofmotivation.Emancipationdidnotendinnovationdoesnotexist.Inpracticalwknotyourheadpreviouswkexperiencelackofinnovationinitiativesstudyontheacteristi

45、csofpropagaideologicalwkunderthenewsituationthroughgripongrassrootsideologicaltrendschangesarenotdeeptopromotenewinitiativesexplenewmethodsofideologicalculturalwkisnotmuchsomelackofrelevancetimeliness.4disciplinelowering

46、hardwkarelacking.Whilewkingenterprisingspiritdown.Norealsolutiontotreatyourselfrightcrectlytreatpasthonstheircomplacencywktoseetheirscesmelesscheckinghisownshtcomingsliketolistentothepraisesatisfiedfaceonlinepromotionthe

47、rearetypicallackofhighstardsstrictrequirementstheeffectisreal.Secondharddriveless.OnhardD以客戶為中心，將現(xiàn)有零售產(chǎn)品進(jìn)行有效整合和包裝，并因市場而變，因客戶所要而動(dòng)，適時(shí)開發(fā)零售產(chǎn)品。5零售業(yè)務(wù)轉(zhuǎn)型的基礎(chǔ)是（）。A按照“對(duì)公業(yè)務(wù)上收、零售業(yè)務(wù)下沉”的總體思路，整合現(xiàn)有零售業(yè)務(wù)板塊，構(gòu)建一個(gè)設(shè)置合理、運(yùn)轉(zhuǎn)高效、指揮有力的大零售業(yè)務(wù)組織架構(gòu)。B在風(fēng)險(xiǎn)可

48、控的前提下，以客戶為中心，復(fù)雜其中，簡便其表，便利客戶，再造客戶服務(wù)流程和后臺(tái)支持流程。C打通物理網(wǎng)點(diǎn)、電子機(jī)具和電子銀行三大渠道，著力提高電子機(jī)具和電子銀行渠道的銷售能力，實(shí)現(xiàn)渠道高度融合、優(yōu)勢互補(bǔ)，建設(shè)三大渠道并行營運(yùn)的立體式、全方位銷售體系。D以客戶為中心，將現(xiàn)有零售產(chǎn)品進(jìn)行有效整合和包裝，并因市場而變，因客戶所要而動(dòng)，適時(shí)開發(fā)零售產(chǎn)品。6零售業(yè)務(wù)轉(zhuǎn)型的關(guān)鍵是（）。A按照“對(duì)公業(yè)務(wù)上收、零售業(yè)務(wù)下沉”的總體思路，整合現(xiàn)有零售業(yè)務(wù)板

49、塊，構(gòu)建一個(gè)設(shè)置合理、運(yùn)轉(zhuǎn)高效、指揮有力的大零售業(yè)務(wù)組織架構(gòu)。B在風(fēng)險(xiǎn)可控的前提下，以客戶為中心，復(fù)雜其中，簡便其表，便利客戶，再造客戶服務(wù)流程和后臺(tái)支持流程。C打通物理網(wǎng)點(diǎn)、電子機(jī)具和電子銀行三大渠道，著力提高電子機(jī)具和電子銀行渠道的銷售能力，實(shí)現(xiàn)渠道高度融合、優(yōu)勢互補(bǔ)，建設(shè)三大渠道并行營運(yùn)的立體式、全方位銷售體系。D打造一支由網(wǎng)點(diǎn)負(fù)責(zé)人、個(gè)人客戶關(guān)系經(jīng)理、大堂經(jīng)理、理財(cái)經(jīng)理、低柜人員等組成的專業(yè)化、職業(yè)化、知識(shí)化的營銷隊(duì)伍。7（）是