建立和諧的勞資關(guān)系和組織氣氛

1、2024/3/21,1,Creating a Positive Employee Environment建立和諧的勞資關(guān)系和組織氣氛,2024/3/21,2,,,,,,,,,,,,,Emerson Corporate Overview艾 默 生 公 司 概 況,Founded in 1890成立于1890年Head-quartered in St Louis, Missouri, USA總部設(shè)于美國密蘇里州圣路易斯市 G

2、lobal product and market leadership全球市場(chǎng)和技術(shù)領(lǐng)導(dǎo)者Record of consistent long-term performance保持長(zhǎng)期的優(yōu)秀業(yè)績(jī)紀(jì)錄Global sales of US$13.8b in 20022002年總銷售額達(dá)138億美元More than 110,000 employees worldwide全球員工超過十一萬名Over 60 industr

3、y-leading divisions located inover 300 manufacturing locations in 150 countries超過60家業(yè)界翹楚的子公司超過300個(gè)生產(chǎn)基地，分布于世界150多個(gè)國,,St. Louis headquarters圣路易斯總部,2024/3/21,3,“2003 Fortune’s World’s Most Admired Companies” Emerson

4、named Global Top 50 ‘All Star’,Overall rank 全球排名 : #47Industry rank 全球電子業(yè)排名: #3 global9 rating categories 評(píng)選標(biāo)準(zhǔn)：social responsibility 社會(huì)責(zé)任感innovation 革新度long-term investment value 長(zhǎng)期投資價(jià)值use of corporate assets 公司資產(chǎn)

5、運(yùn)用employee talent 員工素質(zhì)financial soundness 財(cái)政狀況quality of management 管理質(zhì)量quality of products/services 產(chǎn)品和服務(wù)質(zhì)量global business acumen 全球商務(wù)敏銳度,艾默生名列 2003《財(cái)富》“全球最受讚賞的公司”全明星企業(yè)全球 50 強(qiáng),2024/3/21,4,2002 Sales by Business Gro

6、up2002 年 銷 售 之 業(yè) 務(wù) 范 疇 分 布,,,,,,,,,,Electronics & Telecommunications電子及電信17%,Process Control過程控制 24%,HVAC供暖、制冷及空調(diào) 17%,Appliance & Tools 家電和工具 24%,( US $13.8 Billion in Total 總 額 達(dá) 138 億 美 元 ),Ind

7、ustrial Automation工業(yè)自動(dòng)化 18%,2024/3/21,5,Global Market and Technology Leadership全 球 市 場(chǎng) 和 技 術(shù) 領(lǐng) 導(dǎo) 者,2024/3/21,6,,,,,Emerson China Overview艾 默 生 中 國 概 況,Started doing business in China in late 1970s七 十 年 代 末 開

8、始 發(fā) 展 中 國 業(yè) 務(wù) China is Emerson’s biggest business partner in Asia中 國 是 艾 默 生 在 亞 洲 的 最 大 商 務(wù) 伙 伴Second only to U.S. in sales in ‘02‘02 年 銷 售 額 僅 次 于 美 國Current Infrastructure: 基 本 設(shè) 施 27 manufacturing operations

9、 in 10 locations 27 家 工 廠 在 10 個(gè) 地 點(diǎn) 9 joint ventures, 21 wholly-owned 9 家 合 資 公 司， 21 家 全 資 公 司 More than 12,000 employees一 萬 二 千 多 名 員 工,2024/3/21,7,Our Promise我們的承諾,Emerson is where technology and engineering

10、 come together to create solutions for the benefits of our customers, driven without compromise for a world in action堅(jiān)持不懈﹐整合科技與工程技術(shù)﹐為客戶提供最有利的應(yīng)用方案,2024/3/21,8,ROLE OF HUMAN RESOURCES人力資源部的職責(zé),,Communications 溝通Employee

11、 Advocacy員工溝通媒介Accountability 問責(zé)Emphasis on Good Supervision 強(qiáng)調(diào)有效的監(jiān)督Urgent Problem Response 對(duì)問題迅速作出反應(yīng)Strong Ethics Program 嚴(yán)格執(zhí)行職業(yè)道德規(guī)范制度Recruitment – Development – Retention 招聘 – 發(fā) 展 – 人才挽留Legal Compliance 遵守法規(guī)

12、Ensure a Safe Workplace 確保工作場(chǎng)所的安全I(xiàn)ntegral Part of Management Team 管理團(tuán) 隊(duì) 的核心組 成部分,2024/3/21,9,,Employees can maximize their contributions to the organization only if they fully understand the business strategy plan and

13、opportunity 員工只有在充分理解公司的商業(yè)戰(zhàn)略計(jì)劃/機(jī)遇時(shí)才能釋放其最大的能量Annual communication plan developed at each location 每個(gè)內(nèi)部組織制定年度溝通計(jì)劃Think about our key messages重點(diǎn)在關(guān)鍵信息方面Decide upon communication methods 確定溝通方式

14、Follow through on the scheduled communications 認(rèn)真完成溝通計(jì)劃,Role of Human Resources人力資源部的職責(zé),Communications 溝通,2024/3/21,10,,Employee Advocacy人力資源代表應(yīng)該是員工溝通的媒介“We Exist To Ensure That The Employee Point Of View Is Alw

15、ays Heard And Considered And That Our Personnel Policies Are Correctly Administered.”“我們的存在目的是確保員工的想法能被充分了解和考慮，并保證我們的人事政策得到正確實(shí)施?！?Role of Human Resources人力資源部的職責(zé),2024/3/21,11,“The Human R

16、esources Balancing Act”“平衡的藝術(shù) ”,Communication 溝通 Employee AdvocateBusiness Advocate員工期望業(yè)務(wù)需要 ______________________________________________,,,,,Human Resources and Business Plan

17、ning 人力資源和業(yè)務(wù)規(guī)劃,2024/3/21,12,Role of Human Resources人力資源部的職責(zé),,Accountability 問責(zé)Human Resources and Management are accountable for how they interact with employees. This is accomplished through the use of : 在艾默生，和員工溝通是人

18、力資源部和管理層的重要職責(zé)，我們通過以下途徑來 實(shí)現(xiàn)上述目標(biāo)：Annual Communication Plan 年度溝通計(jì)劃Employee Opinion Surveys員工意見調(diào)查Human Resources Reviews 人力資源系統(tǒng)測(cè)評(píng),2024/3/21,13,Tool Box Meeting定期小組會(huì)議,Departmental Meetings周期性部門會(huì)議,All Employee Meetings

19、季度員工會(huì)議,S-O-B Address One (1) Per Year每年一次年度業(yè)務(wù)改善狀況演講 S-O-B,ACP年度溝通計(jì)劃,Annual Communication Plan 年度溝通計(jì)劃,2024/3/21,14,Employee Communications員工溝通,One of the Employee Communication Tools for Building the trust其中一種有效的建立互信

20、的溝通工具,Empoyee Opinion Survey 員工意見調(diào)查,2024/3/21,15,Foundation of Positive Employee Relations Since 1954 美國總公司自1954年起重視建立良好的員工關(guān)系Critical Division and Plant Continuous Improvement Tool 它是分公司用以持續(xù)

21、改善工作的主要工具Jointly Analyzed by Plant / Division / Corporate ER Staff 由工廠/分公司/總公司員工關(guān)系部共同分析調(diào)查結(jié)果The Climate Profile Score = Accountability 組織氛圍評(píng)分 = 問責(zé),The Emerson Employee Opinion Survey 艾默生員工意見調(diào)查流程,,2

22、024/3/21,16,Purpose 目的,EOS is used as a management tool for: “員工意見調(diào)查”是一種管理工具用于:Assessing the overall employee relations climate 評(píng)估員工關(guān)系的整體氛圍Identifying specific major problems 識(shí)別公司內(nèi)部存在

23、的主要問題Evaluating success of specific programs 評(píng)估一些重大的項(xiàng)目工程是否成功Assessing training needs 評(píng)估培訓(xùn)需要Providing a quality control check on communication efforts 為溝通工作提供質(zhì)量控制檢查,2024/3/21,17

24、,Focus on process but not report 應(yīng)首重過程，而非報(bào)告,Critical Success Factors 成功要素,Don’t try to manipulate the result切勿嘗試操控結(jié)果,Signify top management’s commitment to well being of employees 體現(xiàn)管理層對(duì)員工所關(guān)心的問題的重視和承諾

25、Survey report is only a means & the starting point to improve rather the end itself 調(diào)查報(bào)告只是改進(jìn)的手段及起點(diǎn)，而非最終目標(biāo)Segment the employees into workgroup to identify the problem area 將員工分成工作小組以確認(rèn)

26、問題所在,2024/3/21,18,Time management of HR 人力資源部要準(zhǔn)確估控工作量,Terrible workload but worthwhile return工作量極大，但會(huì)得到值得的回報(bào),Critical Success Factors 成功要素,Preparing survey result presentation for work groups 準(zhǔn)備各小組的調(diào)查結(jié)果報(bào)告Conducting

27、work group feedback sessions 進(jìn)行小組反饋會(huì)議Compiling summary for feedback sessions to derive action plan 匯總反饋會(huì)議的意見，從而制定行動(dòng)訂計(jì)劃,2024/3/21,19,Criteria to select optional questions 如何選定問題Dos 宜Select

28、 what employees dissatisfy most now 選擇雇員現(xiàn)時(shí)最不滿的Select what make them staying with us & willing to contribute in long run 選擇長(zhǎng)遠(yuǎn)而言使他們留效并賣力工作的Don’ts 忌Exclude what stakeholders did not like to see

29、 排除個(gè)別相關(guān)方不想見的 Exclude what seems to be “impossible to improve” or “unaffordable” 排除一些所謂 “不可能改善” 或 “不能承擔(dān) ” 的,Employee but not management perspective 從雇員而非管理層的角度選定問題,Critical Success Factors 成功要素,202

30、4/3/21,20,When interpreting the result data 當(dāng)研究原始數(shù)據(jù)時(shí)Be action-oriented 以行動(dòng)為本Highlight the “most unfavorable” but not “most favorable” to look for opportunities to improve 著重評(píng)分 “最差” 而非 “最好” 的，以尋找改進(jìn)機(jī)會(huì) Th

31、ink critically for any “unexpectedly unfavorable” to bridge the gap of perception between management & employees 認(rèn)真思考 “出人意料的差” 的，以拉近管理層與雇員對(duì)該問題的認(rèn)知的距離,Not to justify what we have done in the past but t

32、o dig what we should do in the future應(yīng)尋找未來該做的事，而非已取得的成就,Critical Success Factors 成功要素,2024/3/21,21,Focuses 重點(diǎn),Emphasize on 著重點(diǎn)Small group feedback meetings with employees 反饋會(huì)談Analysis meeting and action plan deve

33、lopment 調(diào)查分析會(huì)議及制定行動(dòng)計(jì)劃Employees communication of the action plans 與員工溝通有關(guān)行動(dòng)計(jì)劃Follow up actions execution 跟進(jìn)行動(dòng)計(jì)劃,2024/3/21,22,Small group feedback meetings 反饋會(huì)談A small group meeting without supervisors’

34、 participation 主管不應(yīng)參與小組會(huì)談LISTEN to employees’ concern and clarify if needed 只須傾聽并澄清相關(guān)問題Analysis meeting and action plan development 調(diào)查分析會(huì)議及制定行動(dòng)計(jì)劃Develop action plans and focus on unfavorable questions an

35、d low score workgroups 制定行動(dòng)計(jì)劃并集中在員工滿意度低的方面及低分小組Corporate HR to review the action items to ensure employees’ concerns have been properly addressed 與總公司商討以確保員工問題得到回應(yīng),Focuses 重點(diǎn),2024/3/21,23,Employee communicati

36、on 員工溝通有關(guān)行動(dòng)計(jì)劃Address to all requests, including requests which will not or cannot be met 回應(yīng)員工所有要求, 包括不會(huì)或無法滿足的要求Explain the action items, time schedule and the responsible persons/team 向員工解釋行動(dòng)項(xiàng)目﹐時(shí)間表和